Store Policy
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BERRASTORE – CUSTOMER CARE
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At Berrastore, we value every customer and are committed to providing quality products and exceptional service. Our Customer Care policy is designed to ensure a respectful, responsive, and reliable shopping experience for all.
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Communication Channels
You can reach Berrastore through the following official channels:
• In-Store: Speak with our team during business hours for immediate support.
• Phone: [+27 691 688 224]
• Email: [Insert here]
• Google : [Berrastore pty ltd]
Important: Always ensure you are communicating via these official channels. Do not trust unknown individuals or numbers claiming to be Berrastore. If unsure, confirm with us before making any payments or sharing personal information.
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Customer Support Promise
We aim to provide helpful, respectful, and timely support. Here’s what you can expect:
• Response Time: We respond to most inquiries within 24-48 hours (excluding weekends and public holidays).
• Product Assistance: Our team is happy to answer questions about product availability, sizing, layby terms, and more.
• Issue Resolution: If something goes wrong with your order or service experience, we will investigate and work toward a fair solution as quickly as possible.
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Order Support & After-Sales
• For any issues with orders (e.g. missing items, damage, incorrect products), please contact us within 48 hours of receiving the goods.
• Proof of purchase and photos may be required for us to assist you efficiently.
• For layby or custom orders, please allow processing time as advised at the time of purchase.
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Privacy & Confidentiality
Your personal information is handled with care. We will never share or sell your details to third parties. Always double-check that you are communicating through our secure platforms.
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Our Commitment
We believe in honest service, safe transactions, and building lasting relationships with our customers. Whether you’re buying, enquiring, or following up—our team is here to help.
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Thank you for choosing Berrastore. Your satisfaction is our priority.



Payment Methods
Credit / Debit Cards
Layby payments
Instore Payments