Frequently asked questions

BERRASTORE – FREQUENTLY ASKED QUESTIONS (FAQ)

1. Are your iPhones, iPads, and MacBooks brand new or pre-owned?

We sell both brand new and pre-owned (including Certified Pre-Owned) Apple products. Each product is clearly labeled. Certified Pre-Owned items are thoroughly tested, cleaned, and come with a 3-month warranty.

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2. Do your Apple products come with a warranty?

Yes!
   •    Brand New: 6-month warranty
   •    Pre-Owned / CPO: 3-month warranty
Please note: Water damage, accidental damage, and unauthorized repairs void the warranty.

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3. Are your iPhones unlocked?

Yes, all iPhones sold at Berrastore are factory unlocked and work with all major networks, unless otherwise stated.

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4. What battery health can I expect on pre-owned iPhones?

Our pre-owned iPhones have a minimum battery health of 85%. We ensure all devices pass diagnostics and perform reliably.

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5. Can I return a device if I change my mind?

No. Berrastore has a no refund policy. We only offer exchanges within 7 days of purchase, and only if the item is unused, in original condition, and in its original packaging.

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6. Do iPads and MacBooks come with chargers?

Yes.
   •    Brand New devices include original Apple accessories.
   •    Pre-Owned / CPO devices come with compatible charging cables and adapters, unless specified otherwise.

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7. Can I layby a product?

Yes! Berrastore offers layby plans of up to 5 months to pay off your purchase.
   •    Payments must be made on time as per the agreed schedule.
   •    A 10-day notice is required before making the final payment.
   •    Cancellations incur a 20% deduction from the total amount paid.
   •    Missed or overdue payments may result in layby cancellation and forfeiture of payments made.

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8. Do your accessories (cases, chargers, etc.) work with all Apple devices?

Most of our accessories are Apple-compatible. We stock both original and high-quality third-party accessories. Please check compatibility or ask our team before purchasing.

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9. Do you offer repair services for Apple products?

Yes! Berrastore provides professional repair services for:
   •    iPhones
   •    iPads
   •    MacBooks
   •    Apple Watches
We handle screen repairs, battery replacements, software issues, and more. All repairs are done by skilled technicians using quality parts.

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10. How do I know I’m really buying from Berrastore and not a scammer?

To avoid scams:
   •    Shop only through our official channels (in-store, website, or verified social media).
   •    Verify all contact details and payment information before sending money.
   •    Contact us directly if anything seems suspicious—we’re happy to confirm.